A dynamic team of IoT enthusiasts at work
IoT is the heart of our business, we have decades of in-house expertise. Both during and outside office hours, our team proves every single day that mountains can be moved, even by few. This is only possible with the necessary involvement, commitment and mutual trust.
Everyone has a unique talent to add to the team and is respected for this. In our fast-changing work environment, flexibility is both a must and a perk.
Customer Success Manager – IoT Scale-Up (Ghent)
No rigid playbooks, no hand-holding scripts, but real ownership over how our customers grow with us, room to experiment with AI, and a front-row seat to global IoT deployments.
Who we are
Sensolus is a Belgian IoT scale-up, building asset tracking solutions for logistics and industrial companies (think Airbus, ABInBev, DHL). Today we’re a team of around 60 people, operating internationally with customers all over the world. 🌍
We are growing fast and Customer Success is our next growth engine! We’re looking for a Customer Success Manager who’s ready to turn data, customer conversations, and a sharp toolkit into real expansion across our customer base. 🚀
Our Customer Success team is deliberately small, technical and entrepreneurial. You’ll report to our Head of Customer Success and make an impact from day one. 🎯
What you'll do
In this role you will combine strategic customer engagement, technical platform expertise, and AI-driven analytics to keep our customers successful and unlock new revenue.
We’re a lean team, which means you’ll get hands-on with a broad range of topics:
📊 Monitor & Analyze
Continuously track quality and usage metrics across our customer base
Spot churn risk early and identify expansion and upsell opportunities
Define requirements for internal tools that surface those signals automatically across our customer base
🤝 Engage Customers
Meet with customers proactively to discuss interventions, demo new features, and propose new products and solutions that bring more value
Run recurring sessions with resellers, partners and large enterprise clients to train them on platform updates and empower them to monitor solution quality and usage themselves
Build trusted, long-term relationships across customer organizations, from operational users up to decision-makers
🤖 Build with AI
Use Sensolus’ platform customization features and AI coding tools to build custom dashboards, reports and lightweight applications tailored to each customer’s processes
Translate customer requirements into product input that helps shape where the Sensolus solution goes next
💡 Drive Expansion
Be one of the people turning Customer Success into a revenue-generating motion — moving us beyond pure churn prevention into demonstrable expansion
Work hand-in-hand with Sales execs, partners, Sales Engineers, Product, and Support to execute on expansion opportunities
🌍 International Scope
Travel internationally to customer sites (typically no more than once a month)
Engage with customers across Europe and beyond, in multiple languages
Who you are
You’re curious, autonomous, and genuinely fluent with technology. You don’t wait to be told what to optimize, you see it in the data, propose a sharper play, and run with it. You probably:
Bring a background that combines technical and commercial experience
Are digital and AI-native: you instinctively reach for AI tools to analyze data, prototype reports, and accelerate your work
Years of experience matter less than potential: if you have the right mindset, we’d love to talk
Have an analytical, expansion-focused mindset: you spot opportunities and aren’t afraid to bring them to the table
Are proactive, resourceful and willing to make mistakes and improve in pursuit of better outcomes, “finetune” is your middle name
Communicate fluently in English and German, Dutch and/or French are also welcome
Are comfortable in a CRM environment (we use Salesforce) and love digging into data
Care about tech and data, the kind of person who tinkers with both in their free time
What we offer
💰 Competitive salary aligned with experience (of course)
🍝 Meal vouchers, hospitalization insurance and a flexible cafeteria plan
🏝️ 32 days of annual leave
🏰 Hybrid work with 2 days remote per week (and a really great, snack-packed, office in Ghent)
🚀 Real ownership in a growing international tech company (and a clear mandate to redefine what CSM looks like)
🤝 A small, complementary team where your work has visible impact
🤖 Room to experiment with AI and modern tooling, we’d rather you #worksmarternotharder
If you enjoy combining strategic customer thinking, sharp data instincts, and a bias toward AI-powered execution in a growing tech company, we’d love to meet you.
Come by for a coffee and let’s talk.
❗In-house search, no agencies at this time please.❗